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Robert Half Desktop Support Analyst in CHICAGO, Illinois


Robert Half is seeking motivated candidates for a Desktop Support Technician role with a company in the Education field. The Desktop Support Technician will be providing customer service and end user support by utilizing extensive technical and interpersonal skills. This role is a short-term contract and will be onsite, based in the Chicago, Illinois.

Responsibilities include:

  • Providing support on a variety of computer hardware and software

  • issues by identifying, researching, and resolving technical problems

  • Creating records of daily data communication transactions,

  • issues and remedial actions taken or installation activities

  • Assisting with software and hardware issues – will also remotely log-in to solve issues

  • Troubleshooting printer issues, imaging computers, deploying computers, assisting with mobile devices (connectivity, etc.)

  • Occasionally assist with password resets


  • 3 years of experience

  • Must be customer service oriented

  • Must be willing to take initiative and work in fast paced environment

  • Windows environment with some Mac users – familiarity with Mac is important

  • Experience with ServiceNow is a plus

  • CompTIA A+ certification is a plus

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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