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Robert Half International Desktop Support Analyst in CHICAGO, Illinois


This Desktop Support Technician role with Robert Half Technology requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This role is with a company in the Healthcare, Hospitals, Social Assistance industry. This Desktop Support Analyst position, which is a long-term temporary-to-full-time opportunity, is located in the Chicago, Illinois, area.

Your responsibilities in this role

  • Supply computer desktop support in accordance with established policies and procedures

  • Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Communicate regularly and effectively with ticket submitters

  • Solve computer problems, and implement appropriate action/solutions

  • hardware repairs with the appropriate vendors

  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals


  • Microsoft Office 365 experience

  • Foundational knowledge in Tier 3 Support

  • Well-founded grasp of Superior Customer Service

  • General familiarity with ITSM

  • Comprehensive knowledge of Active Directory

  • Active Directory experience

  • Proven knowledge of customer service

  • Strong familiarity with Support Tickets

  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

  • Desktop support or related experience

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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Salary: DOE

Location: CHICAGO, IL

Date Posted: January 27, 2021

Employment Type: Temp to Hire

Job Reference: 01300-0011684343

Staffing Area: Technology u0026 IT