Robert Half International Help Desk Analyst I in Chicago, Illinois
Robert Half Technology is hiring for a Help Desk Analyst—the partner is a growing company, and needs someone to support local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Chicago, Illinois area and is a long-term temporary opportunity.
Your responsibilities in this role
Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Spot recurring technical issues and deploy solutions to address the root of the problems
Provide service on technical help tickets submitted via phone, email, and walk-ups
Experience in user administration and bug fixing in a client server environment
Understanding of basic networking concepts
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
IT support ticketing system experience desired
Strong problem-solving skills
Knowledge of Microsoft Office 365
Zendesk experience desired
Strong familiarity with Microsoft Office 365
Experience with MS Windows 10
Microsoft Windows 8 experience
Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: Chicago, IL
Date Posted: November 16, 2020
Employment Type: Temporary
Job Reference: 01300-0011620643
Staffing Area: Technology u0026 IT