Job Information
Robert Half Help Desk Analyst (Level 1) in Chicago, Illinois
Description
Robert Half has an urgent need for a Help Desk Analyst. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Chicago, Illinois area and is a permanent opportunity.
Key responsibilities
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Resolve technical help tickets submitted via phone, email, and walk-ups
Diagnose recurring technical issues and implement solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Requirements - Prior experience with IT support ticketing systems
1+ years of prior experience
Excellent problem-solving skills
Expertise in Basic Troubleshooting
Ticketing System experience
Comprehension of basic networking concepts
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Working knowledge of user administration and bug fixing in a client server environment Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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