Robert Half Help Desk Analyst in CHICAGO, Illinois
Robert Half Technology is searching for Help Desk (Tiers 1, 2 and 3) . This is a direct-hire opportunity with competitive salary, benefits, and other perks. This position is located in Chicago.
All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.
Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
Recognizing and escalating more difficult problems to Tier II support
Logging call activity
Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier I
Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve
Analyzing and identifying trends in issue reporting and devising preventive solutions
Mentoring other help desk personnel on hardware and software problem analysis and resolution
Microsoft Office 365
Mobile device support
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.