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Robert Half Help Desk Analyst in CHICAGO, Illinois


Robert Half Technology is searching for Help Desk (Tiers 1, 2 and 3) . This is a direct-hire opportunity with competitive salary, benefits, and other perks. This position is located in Chicago.

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.


  • Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

  • Recognizing and escalating more difficult problems to Tier II support

  • Logging call activity

  • Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier I

  • Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

  • Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

  • Analyzing and identifying trends in issue reporting and devising preventive solutions

  • Mentoring other help desk personnel on hardware and software problem analysis and resolution


  • Customer Service

  • Hardware Troubleshooting

  • Basic Troubleshooting

  • Microsoft Office 365

  • Mobile device support

  • Application support

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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