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Robert Half Help Desk Manager in Chicago, Illinois


Robert Half is currently seeking a Help Desk Manager! The position involves promptly responding to information requests during assessments, audits, and examinations, while overseeing the training, leadership, and monitoring of calls and tickets within the Service Desk and Application Support.

Responsibilities also include:

  • Managing ticket lifecycles.

  • Maintaining the annual budget.

  • Developing goals aligned with the Bank’s strategic technology plans.

  • Negotiating project priorities.

  • Enforcing policies.

  • Staying updated with technology advancements are integral aspects of the role.

  • Ensuring effective communication with stakeholders.

Crucial Responsibilities:

  • Maintaining appropriate staffing levels.

  • Coaching team performance.

  • Establishing and maintaining strong relationships with stakeholders.

  • Soliciting cooperation from relevant parties.


  • People Management

  • Amazon Web Services (AWS)

  • Virtual Desktop

  • Virtual Desktop Infrastructure

  • Virtual Desktop

  • MS Office 365

  • ITIL Processes

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .