Job Information
Robert Half Help Desk Technician in Chicago, Illinois
Description
We are seeking a dedicated Help Desk Technician to provide exceptional technical support to our users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others.
Responsibilities:
Provide first-level technical support to users via phone, email, and in-person.
Troubleshoot and resolve a wide range of technical issues, including hardware, software, and network problems.
Document and track incident resolution.
Maintain and update knowledge base articles.
Assist with user onboarding and offboarding processes.
Perform routine system maintenance tasks.
Escalate complex issues to higher-level support teams as needed.
Requirements
Qualifications:
Associate's degree in Computer Science, Information Technology, or a related field.
1+ years of experience in help desk or technical support.
Strong understanding of computer hardware and software.
Excellent troubleshooting and problem-solving skills.
Strong verbal and written communication skills.
Ability to work effectively under pressure.
Certifications (CompTIA A+, Network+) preferred.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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