Robert Half Corporation Jobs

Job Information

Robert Half ITIL Practitioner in CHICAGO, Illinois

Description

Company Summary:

Client is an American electronic manufacturing company headquartered in Chicago, Illinois. The company primarily produces circuit protection products but also manufactures a variety of electronic switches and automotive sensors and was founded in 1927

Position Intel:

Client wishes to develop an IT Service catalog (Service Design) as well as assess global ITIL capability and maturity.

The right candidate will be able to look at this system, help with usability efforts, develop dashboards and make meaningful improvements.

Location: Chicago, Illinois

As of now there is no requirement to be onsite, but would like someone local to Chicago.

Job Details:

The main focus will be around the service management platform/designing the service catalog and working with the team in various support groups they have. Client uses Ivanti which is web based, hosted and framed around ITIL.

About a year ago the client migrated from an on prem service desk solution to their new cloud based version of this. Since then they have completed the technical migration but have been at a standstill and haven't gone past that within the service management area, and there has been a little bit of work for the self services that are starting to get defined. They have their basic categories but really need a candidate to really work with their different support groups (Infrastructure/Ops/App/Helpdesk groups) and build out that service catalog as well as some reporting capabilities that they have within the utility.

Currently they have a menu of items and the help desk is very interactive so it's not a self service model where somebody can just go to the portal and select services they they offer but they will usually send an email or call. What they would like to do is offload that to the self service place and that's where the service catalog will come in. They do have a list of categories and sub categories for ticket types (basic services already defined -- for example, account creation and software application access that may include a purchasing workflow approval, but are really in the early stages of ITIL implementation.

Knowing the Ivanti platform is a plus, but an ITIL practitioner that has worked and started as a service desk manager and now has moved on to that Business Analyst mindset side is the skiset being targeted.

Team Environment:

7,000 End Users

Interview stakeholders, about 20 in total

Teams involved - App support, Infrastructure, Ops, Service Desk.

Requirements

Skill Requirements:

• Deep ITIL experience - must be ITIL practitioner and have worked on projects with service design in the service management space.

• Experience with service design and service transition (key elements)

Key Responsibilities:

• Interview service owners to help get documentation

• Work with the service desk team located in Countess, Lithuania and assist the help desk/ops/infrastructure/leads/managers to scope out deliverables to improve, build and design.

ITIL Processes, Service Management Tool, BPD - Business Process Design, BPC - Business Planning & Control, Continuous Process Improvement, Service Catalog, Detailed Documentation, Detailed Design, User Support, Automate Processes

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

DirectEmployers