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Robert Half ServiceNow Senior Consultant in CHICAGO, Illinois


ServiceNow Senior Consultant





Are You Ready to Live Protiviti?

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and diverse culture.  We hire curious individuals for whom learning is a passion. Together, we focus on our mission of delivering confidence in a dynamic world – and the world has perhaps never been more dynamic.

At every level, we champion leaders who live our values of integrity, inclusion, innovation and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, and innovation creates new destinations.

Living our values every day. That's Living Protiviti.

Are you inspired to make a difference?

You’ve come to the right place.

Where We Need You:

The Chicago office is seeking a ServiceNow Senior Consultant to join our growing team.

What You Can Expect:

The Senior Consulta nt coaches Interns, Consultants, and facilitates the successful completion of project work plan s . Serving as both role model and trainer, the Senior Consultant demonstrates the attributes of excellent client service and assists team members in developing technical and professional competency. The Senior Consultant learns to identify areas of risk and opportunities to improve efficiencies. Relationships with client personnel and professional associates strengthen as the ability to communicate, gain trust and network improves. At the direction of managers, the Senior Consultant may accept responsibility for decision-making, ranging from staffing and preparation of deliverables to application of methodologies.

What Will Help You Be Successful:

  • You enjoy identifying areas of business risk, potential technical problems, and opportunities to improve the efficiency and profitability of the client’s overall business processes .

  • You are passionate about evaluating, synthesizing, organizing and interpret ing data and information .

  • You create a positive work environment that fosters open communication among all engagement team members .

  • You effectively build relationships with your clients and provide them with timely top-quality service .

  • You have an inherent interest in pr oject management and team leadership. Y ou seek new ways to create extraordinary development opportunities and ways for your team to make an impact on our clients and communities .

    Do Your Talents Include the Following?

  • Working knowledge of three-tier architecture and its impact on information and security management

  • Presentation Layer (Client, web front-end, etc.)

  • Application (business logic) Layer

  • Data Layer

  • Working knowledge of network and infrastructure

  • Experience with of various database technologies (Oracle, SQL Server, Access)

  • Basic knowledge of one or more development languages and SQL

  • Experience with domain management strategies, network segmentation, firewalls and middleware tools

  • Working knowledge of development and operations (including DevOps), process design and tools/software

  • Experience with cloud technologies including platforms, infrastructure, software, etc. , as a service

  • Experience working on enterprise transformation initiatives (i.e. platform modernization and digital)

  • Knowledge of technology strategy including strategy development, portfolio review/management, business case development, etc.

  • Experience with technology governance, risk, and compliance frameworks and evaluation techniques

  • Experience mentoring and advising junior staff

  • Previous experience in driving alignment between IT and the business strategy, while considering operational and regulatory drivers in service areas including but not limited to:

  • IT Infrastructure Transformation - addressing Technical Debt of aged infrastructure and designing plans to achieve core modernization. Knowledge of leading edge infrastructure technologies such as: SD-WAN, Virtualization, Hyper-convergence, Enterprise Data Storage

  • IT Strategic Planning & Implementation - working with client executives to develop 1 - 3 year IT strategic plan that aligns to organizational require me nts for both current operations and future growth initiatives.

  • Enterprise Architecture - Analyzing, defining and executing enterprise change toward desired business vision and outcomes.

  • Previous experience with ServiceNow including:

  • ServiceNow specific skills (any of the following): overall platform knowledge, instance configuration/administration, CMDB, service catalog, service portal, workflow, ATF, orchestration, integrations such as SOO, Active Directory, Okta, SCCM, cloud, etc., discovery, service mapping, mobile

  • ServiceNow product knowledge or implementation experience (any of the following): ITSM, ITOM, Software Asset Management, SecOps, GRC/IRM, ITBM, CSM and any others

    Your Educational and Professional Qualifications:

  • Bachelor’s degree in relevant discipline (e.g. MIS, CIS) required

  • 3+ years in a related field required; preferably in professional services and/or industry

  • Preferred Certifications:

  • ITIL Foundations or higher

  • ServiceNow Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS), or others

  • Certifications including but not limited to disciplines such as architecture (e.g., TOGAF), application life cycle management (e.g., PMP, Agile Scrum/Product Owner, SAFe, DevOps), service management (e.g., ITIL) are strongly preferred

  • Technology specific certifications around VMware, Amazon Web Services, Microsoft Azure, MCSA/MCSE, Cisco, etc. are a plus

    Do You Love Exploring New Places?

    We travel throughout the month frequently based upon client requests/commitments. Travel may include suburban, regional, or out of state locations.


Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call 1.855.744.6947 for assistance.

In your email please include the following:

  • The specific accommodation requested to complete the employment application.

  • The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles, CA: Protiviti will consider for employment qualified Applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Protiviti is not registered to hire or employ personnel in the following states – Montana, West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.