Robert Half Guest Services Coordinator in CINCINNATI, Ohio
Description The Part-Time Receptionist / Guest Services Associate is responsible for delivering amazing guest experiences for our client. We’re looking for enthusiastic individuals to create world class reception & concierge experiences for our client’Microsoft employees, guests, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services! Hours are Monday - Thursday 8:00 am to 12:00 pm, and Friday 7:30 am to 12:00 pm.
Key Responsibilities Core functions include:
● Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day! ● Create memorable experiences with a warm, welcoming personality. ● Take initiative to proactively address guest needs and answer questions. ● Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive. ● Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs. ● Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. ● Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. ● Assist employees, guests, and visitors with EC Lounge Experience ● Manage printed materials for EC Lounge Service Lines ● Awareness of special events and locations within the facility ● Keep EC Lounge area organized and tidy ● Track employee usage of EC Lounge Service Lines ● Manage incoming and outgoing courier and other packages or mail as required. ● Support the annual management plan by accomplishing key performance indicators. ● Perform ad hoc facilities assignments as needed. Requirements ● Experience: Minimum 2 years previous customer service related experience. ● Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests. ● People Person: The best part of serving others is creating experiences for them that go beyond the expected. ● Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required. ● Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy. ● Technology and Tools: Proficient in a range of information technology tools and platforms. ● Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.