Robert Half Patient Service Representative in CINCINNATI, Ohio
A medical receptionist plays a crucial role in the smooth functioning of a medical facility, serving as the first point of contact for patients, visitors, and staff. The primary responsibility of a medical receptionist is to provide exceptional customer service and administrative support within a medical office, clinic, or hospital setting. This role requires strong communication skills, multitasking abilities, and a detail oriented demeanor.
Key Responsibilities: Patient Reception:
Greet and welcome patients and visitors, ensuring a friendly and welcoming environment. Register new patients and update existing patient information accurately in the electronic medical records system. Verify patient demographics, insurance details, and other necessary information.
Appointment Scheduling: Schedule and confirm patient appointments, both over the phone and in person. Coordinate with medical staff to ensure efficient scheduling and manage appointment cancellations or rescheduling requests.
Telephone and Email Management: Answer incoming calls promptly and professionally, directing calls to appropriate personnel or providing necessary information. Respond to patient inquiries and requests via phone and email, addressing concerns or forwarding messages to the relevant department.
Check-In and Check-Out Procedures: Ensure a smooth patient check-in process by verifying insurance coverage, collecting necessary paperwork, and updating patient information. Collect co-pays or outstanding balances from patients, provide receipts, and coordinate the check-out process efficiently.
Medical Records Management: Maintain accurate and organized medical records, both electronically and in physical format. Ensure the confidentiality and security of patient information in compliance with HIPAA regulations. Retrieve and file medical records as needed, ensuring their availability for medical staff.
Insurance Processing: Assist patients with insurance-related inquiries, including verification of coverage and obtaining authorizations for procedures or referrals. Collaborate with insurance providers to resolve billing or claim issues, ensuring accurate and timely processing.
Administrative Support: Provide general administrative support to the medical office, including managing and distributing incoming and outgoing mail, ordering and maintaining office supplies, and keeping the reception area clean and presentable. Assist with other administrative tasks as assigned by the supervisor.
Team Collaboration: Collaborate effectively with medical staff, nurses, and other administrative personnel to ensure smooth operations and efficient patient flow. Communicate any pertinent patient information or concerns to the appropriate personnel promptly.
Excellent verbal and written communication skills
Strong interpersonal skills and ability to provide exceptional customer service
Proficiency in using electronic medical records (EMR) systems and other computer applications
Ability to handle multiple tasks simultaneously and work well under pressure
Attention to detail and accuracy in managing patient information and records Knowledge of medical terminology, procedures, and insurance processing (preferred)
Familiarity with HIPAA regulations and patient privacy requirements
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.