Job Information
Robert Half Patient Service Representative in Cincinnati, Ohio
Description We are seeking a Patient Service Representative to join our team in the healthcare industry. This role is based in Cincinnati, Ohio, and offers a contract to hire employment opportunity. As a Patient Service Representative, you will primarily focus on pre-registration, financial clearance functions, and maintaining accurate patient records.
Responsibilities:
• Validate and maintain accurate patient demographic and insurance information.
• Conduct pre-registration tasks prior to the patient’s arrival for service.
• Obtain necessary pre-certification and authorization as required.
• Schedule patients and enter all necessary information into the practice management system.
• Resolve patient inquiries and monitor patient accounts, taking appropriate action when necessary.
• Deliver high-quality customer service via phone and other communication channels.
• Contribute to the smooth running of the rheumatology call center. Requirements • Possess a high school diploma or equivalent qualification.
• Have previous experience in customer service, preferably within a healthcare setting.
• Demonstrate excellent communication skills, both written and verbal.
• Show proficiency in using computer systems and software, especially Microsoft Office Suite.
• Display strong interpersonal skills to interact effectively with patients, their families, and medical staff.
• Have a deep understanding of medical terminology and health insurance policies.
• Be able to manage multiple tasks and prioritize them effectively.
• Show a strong commitment to patient confidentiality and adherence to HIPAA guidelines.
• Demonstrate an ability to work in a fast-paced environment and adapt to changes.
• Exhibit excellent problem-solving skills and the ability to make decisions under pressure.
• Be able to work independently as well as part of a team.
• Show a commitment to continuous learning and improvement in professional skills.
• Have a flexible schedule, with the ability to work evenings and weekends if required.
• Be able to maintain a professional and courteous demeanor at all times.
• Demonstrate empathy and patience when dealing with patients.
• Be capable of handling difficult situations with tact and diplomacy.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .