Robert Half Corporation Jobs

Description

Our client is seeking a Supervisor IT Operations who will provide guidance, training, and leadership to Mobile Support Technicians and Asset Coordinators. They will provide supervision and management to ensure the day-to-day operations of the company’s deployment and asset teams are fulfilled. They are expected to work with IT Teams and departments across the organization to detect, assess, and rectify performance and productivity issues for our corporate employees and internal customers. They will identify areas for improvement, coordinate the deployment of technology solutions and facilitate change within the department. Manages budget and resources. Builds and maintains an effective and collaborative team that delivers a balanced approach between structure, discipline, and flexibility in their interactions with IT partners and users based on strong technical expertise with a focused user-experience orientation. We are looking for a proactive and hands-on leader, with strong technical know-how and the ability to provide great customer service.

Responsibilities

Manage day-to-day operations of deployment team and asset coordinators

Oversee efficiency and operational processes

Analyze business requirements and customer needs

Monitor and report on department performance

Provide mentoring and coaching of direct reports to improve skill sets and company objectives.

Lead Meetings

Weekly Team Syncs

Interdepartmental with all LOB (Lines of Business)

Direct Report 1:1

Provide Guidance

Career Growth

Ensure compliance with company policies and regulations

Provide administrative support

Update Inventory

IT Ticketing Reporting

In coordination with other IT groups, participate in troubleshooting exercises related to end-user performance problems. May provide periodic reports related to IT activities to non-IT groups.

Requirements

Manage resource forecasting in appropriate tracking tools across two different departments (Mobile Technicians and Asset Coordinators)

Complete and delivers performance reviews

Coaching and Developing Direct Reports

High-Impact Communications

Must have excellent documentation skills

Proven track record of creative problem solving, adapting to change, and a desire to build new processes.

Knowledge of Operation principles and policies

Organizational skills and attention to detail

Building Partnerships within department and interdepartmental groups

Makes recommendations to more senior managers on personnel actions, including hiring, firing, promotion, discipline, and employee compensation.

Promote company culture and ethics.

Understanding of ISMS (Information Security Management System) as it pertains to ISO 27001 and SOC II compliances.

Knowledge of MDM (Mobile Device Management) solutions. (Microsoft Intune)

Knowledge of deployment methodology of Macintosh IOS and Windows 10,11 systems.

Task Sequence

Microsoft Intune

JAMF

Experience with Azure\M365\Active Directory Management\VPN Solutions

Experience with On Prem and Cloud Services

Strong understanding of IT ticketed systems (ServiceNow, Remedy, etc.)

Competency

Reporting

Daily Operations

Yearly Team Overview

Technician Performance Metrics

Travel will be limited but may be required

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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