Robert Half Corporation Jobs

Job Information

Robert Half Customer Service Representative in CLEVELAND, Ohio

Description

This Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing transportation industry. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for a long-term contract / temporary to hire engagement, and can work in Cleveland, Ohio, this could be the Customer Service Representative position for you! THe hours for this position are Monday - Friday from 8:00am - 5:00pm.

Key responsibilities

  • Manage and place incoming telephone calls

  • Contribute accurate, friendly customer service in a timely fashion

  • Receive and send written business correspondence

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

    Requirements - Strong customer service and office administrative skills

  • Strong communication skills and able to receive criticism well

  • 2+ years of past relevant experience

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Ability to simplify complex problems and build solutions

  • Strong computer skills including customer database systems

  • Inventory Tracking experience

  • Expertise in data entry

  • Well-founded grasp of Track Shipments

  • Proven knowledge of Microsoft Excel

  • Proficiency in Freight Carriers

  • Freight Costs experience

  • Answering Inbound Calls experience

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • No stranger to performing extensive research to resolve complex customer inquiries

  • Supportive, positive attitude with a professional demeanour applied to all tasks

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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