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Robert Half International Customer Service Representative in CLEVELAND, Ohio

Description If you love building solid customer relationships and want to work in the growing Insurance - Health industry, you might be the Customer Service Representative OfficeTeam is looking for. Are you an articulate, highly-skilled candidate? You could find an excellent career opportunity in this Customer Service Representative position. If you're looking for a long-term temporary engagement, and can work in Cleveland, Ohio, this could be the Customer Service Representative position for you! This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.

Your responsibilities in this role

  • Organize and route incoming telephone calls

  • Retrieve and oversee the sending of written business communications

  • Contribute accurate, friendly customer service in a timely fashion

  • Be a part of business development by by actively cross-selling and referring customers Requirements - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Strong computer skills including customer database systems

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Command of data entry

  • Customer service experience desired

  • Microsoft Word experience preferred

  • General familiarity with medical claims

  • Well-founded grasp of insurance claims

  • Strong familiarity with Microsoft Excel

  • Experience with Microsoft Office

  • Proven knowledge of claims processing

  • Ability to recognize, evaluate, and resolve problems effectively

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Strong communication and interpersonal skills (verbal, written, and listening)

  • Excellent customer service and office administrative skills

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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