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Robert Half International Patient Retention Specialists in CLEVELAND, Ohio

Description If you're looking for work in a dynamic, rapidly changing call center in the Retail field, this Customer Service Representative opportunity via OfficeTeam might be for you! Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. This short-term temporary Customer Service Representative position in Cleveland, Ohio could be perfect for you!

Key responsibilities

  • Manage and place incoming telephone calls

  • Receive and send written business correspondence

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Offer friendly, accurate customer service in a timely fashion Requirements - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Experience performing extensive research to resolve complex customer inquiries

  • Pharmaceutical Products experience preferred

  • Command of Answering Inbound Calls

  • Deep understanding of Outbound Sales

  • Customer service experience

  • Pharmacy experience highly desired

  • Adeptness in Pharmaceutical Industry

  • Strong communication and social skills and able to receive criticism well

  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Strong customer service and office administrative skills

  • Proficient with computers and technology platforms

  • Ability to recognize, evaluate, and resolve problems effectively

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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