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Robert Half Service Analyst in Cleveland, Ohio

Description You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. This Help Desk Analyst role is located in the Cleveland, Ohio area and is a permanent opportunity.

What you get to do every day

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

  • Provide service on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems Requirements - IT support ticketing system experience highly valued

  • Understanding of basic networking concepts

  • Critical thinking, problem solving, ability to work independently

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

  • Background in user administration and bug fixing in a client server environment

  • Solid understanding of Microsoft Windows

  • 2+ years of prior experience Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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