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Robert Half International Customer Service Representative in CLEVELAND, Tennessee

Description Large regional service company seeks experienced customer service professional to assist with growing volume and peak season. Initially this position will start in a temporary capacity Monday-Friday from 8am-5pm. If all goes well, this can easily turn into a temporary to hire opportunitiy.

Job duties will include:

--Answer incoming calls

--Assist with the set up and installation process for new customers

--Close out customer accounts

--Take payments and assist with payment plans

--Create work orders for operators and field technicians

--General administrative tasks as needed

--Communicate with a variety of internal departments and team members

Qualifications include:

--MUST have the ability to commute daily to Cleveland TN area

--Intermediate level technical ability

--Ability to toggle between multiple screens and systems while on the phone

--Warm communication and desire to help retain customers

This is a great opportunity to have stability, work in the Cleveland TN area, and gain invaluable exposure. Company offers a very competitive pay range and full benefits package once hired full time.

Office environment is nice casual and a small family type culture.

If you are interested, meet the requirements and are available to start work immediately, please submit your resume and call asap to join our TEAM!! 423-265-5561

**All applicants MUST undergo background screening, drug screening, and provide positive references from past employment for consideration. Requirements - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Ability to simplify complex problems and build solutions

  • Excellent customer service and office administrative skills

  • Deep understanding of CRM

  • Well-founded grasp of Microsoft Excel

  • Complaints experience

  • Incoming payments experience preferred

  • General familiarity with typing 45 - 60 words per minute

  • Experience with Microsoft Word

  • Billing experience desired

  • Proven knowledge of customer service

  • Practical knowledge of Answering Inbound Calls

  • Strong communication skills, both verbally and in writing

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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