Robert Half Sr. Customer Service Representative in Clinton Township, Michigan
Are you looking for work in the Consultancy field? This Senior Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! If you love building solid customer relationships, you might be the articulate, highly-skilled Senior Customer Service Representative we're looking for. This Senior Customer Service Representative opportunity is located in Clinton Township, Michigan, and is a long-term contract / temporary to hire engagement.
What you get to do every single day
Receive and send written business correspondence
May support business development and client referral goals by actively cross-selling and referring customers
Receive and place telephone calls
Give exceptional customer service in a timely fashion
Excellent oral and written communications skills
Excellent customer service and office administrative skills
No stranger to performing extensive research to resolve complex customer inquiries
Enthusiastic attitude and an engaging businesslike approach
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Critical thinking, problem solving, ability to work independently
Proven computer skills
2+ years of past relevant experience
Comprehensive knowledge of call centers
Export customer service experience
Customer service experience required
Strong technical skills including proficiency with MS Office
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.