Robert Half Technology Help Desk Technician in Columbia, Maryland

Robert Half Technology is looking for an entry-level Help Desk Technician to work the night shift for a company in Columbia, MD. Please send your resume to Responsibilities include: - Providing on-site or remote technical support for level 1 hardware, software, and/or network issues including technical guidance, equipment installations and removals, and requests for change - Responding to calls and requests and ensure they are correctly documented, assigned, communicated, and updated with relevant information and escalated as necessary - Briefing end users on the status of resolution efforts - Participating in technical and business-related projects

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Req ID: 02000-9501308843

Functional Role: Help Desk/Tech Support I

Country: USA

State: MD

City: Columbia

Postal Code: 21046

Compensation: DOE

Requirements: - Associate's or Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline - 1 year experience working in a network operations center or monitoring a client environment - ITIL v3 Foundations certification preferred - Experience working in technical support or the ability to resolve technical issues to the satisfaction of the end user - Working knowledge of Microsoft products, Active Directory, networking, and virtualization such as VMware or VSphere