Job Information
Robert Half Bilingual Call Center Specialist in Columbia, South Carolina
Description
As a Bilingual Call Center Representative, you will be the primary point of contact for our Spanish-speaking and English-speaking customers. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services. The ideal candidate will have a strong customer service orientation, exceptional communication skills in both languages, and the ability to multitask effectively.
Key Responsibilities:
Answer incoming calls promptly and professionally, providing assistance to customers in Spanish and English.
Respond to customer inquiries regarding product information, pricing, availability, and order status.
Resolve customer complaints and issues in a timely and courteous manner, escalating complex problems to the appropriate department when necessary.
Process orders, returns, and exchanges accurately and efficiently.
Educate customers about company policies, procedures, and promotions.
Maintain accurate records of customer interactions and transactions using our CRM system.
Collaborate with team members and other departments to ensure seamless customer service delivery.
Meet or exceed established performance metrics, including call quality, productivity, and customer satisfaction targets.
Stay up-to-date on product knowledge and industry trends to provide informed responses to customer inquiries.
Adhere to company policies and procedures, including privacy and security guidelines, at all times.
Requirements
High school diploma or equivalent required; college degree preferred.
Previous experience in a customer service or call center role preferred.
Fluent in Spanish and English, with excellent verbal and written communication skills in both languages.
Strong active listening skills and the ability to empathize with customers’ concerns.
Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
Exceptional problem-solving skills and the ability to think quickly on your feet.
Ability to work independently with minimal supervision and as part of a team.
Flexibility to work evenings, weekends, and holidays as needed.
Strong attention to detail and accuracy in data entry and record-keeping.
Positive attitude, professional demeanor, and a passion for delivering outstanding customer service.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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