Job Information
Robert Half Customer Service Representative-CWB (Chubb Workplace Bene... in Columbia, South Carolina
Description
We are searching for a skilled Customer Service Representative-CWB (Chubb Workplace Benefits) to join our team ONSITE in Columbia, South Carolina. As a part of our team, you will be servicing customers through inbound/outbound calls and emails in a fast-paced, high-volume contact center environment. This role offers a contract to hire employment opportunity in the insurance industry.
Responsibilities:
• Provide superior customer service through incoming telephone calls and emails
• Assume ownership and ensure timeliness in handling customer's requests efficiently and professionally
• Build rapport quickly and respond to customers in a compassionate manner by meeting and exceeding expectations
• Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
• Learn the basic concepts of personal lines insurance principles and the products offered to our customers
• Work collaboratively with team members and business partners to provide a positive customer experience
• Assist with special requests and complete additional tasks or other projects/duties as assigned.
Requirements • Proven experience in a customer service role
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Excel and other computer skills
• Knowledge of operations and research methods
• Experience with inbound and outbound calls
• Familiarity with insurance industry, particularly underwriting and claim administration
• Ability to work in a team and demonstrate strong collaboration skills
• Experience with "About Time", "Benefit Functions", and "Hiring Processes" software or systems
• Understanding of principles of revenue accounting and ability to perform ad hoc financial tasks
• Experience in dealing with property related issues and disability claims
• High quality standards and attention to detail
• Ability to work onsite
• Strong decision-making skills
• Knowledge of salary structures and experience working with business partners
• Comfortable working in a fast-paced environment and meeting tight deadlines.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .