Job Information
Robert Half IT Support Specialist in Columbus, Ohio
Description
We are offering an exciting opportunity for a Desktop Support Analyst, based in Columbus, Ohio. The role involves managing the needs of our associates regarding service and product inquiries, undertaking tasks on-site and remotely, and keeping up-to-date with new technologies. This role provides support during non-standard hours, including weekends
Responsibilities:
• Answer, evaluate, and prioritize requests from associates having questions or experiencing problems with a service or products
• Undertake both on-site and remote tasks for store locations encompassing POS system management, workstation deployments, and network configurations
• Conduct technical repairs, troubleshoot desktop operating system failures, and maintain meticulous documentation adhering to established protocols
• Stay updated with new technologies, industry certifications, and continuous training
• Travel to store locations as needed
• Demonstrate strong listening skills to interpret and address a store or associate request
• Be resourceful and able to take initiative in a dynamic environment
• Possess strong written and oral communication skills
• Be willing to gain certification on IT products, software, and hardware systems
• Must be self-motivated and demonstrate a commitment to teamwork
• Proficient in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support.
Requirements
• Expertise in Microsoft suite of products is required
• Proficiency in Active Directory is crucial
• Strong understanding of Computer Hardware is needed
• Experience in Configuration Management is required
• Skilled in Deployments is necessary
• Deskside Support experience is essential
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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