Robert Half Corporation Jobs

Job Information

Robert Half Level 1 Incident Manager in COLUMBUS, Ohio

Description

The L1 Incident Manager will be expected to perform the following duties:

*Monitor technology dashboards and event consoles in order to identify issues that require attention

*Proactively escalate impacting events, establish and chair bridge calls, engage resolvers, and coordinate the resolution

*Timeline the events that occur during the entire incident and document them in the ticket

*Review of incident data to ensure the completeness and quality of the information collected

*Clearly and concisely communicate incident details both verbally and written in the form of Incident communications.

*Review of the execution of the incident process to identify opportunities for improvement in the process (missed SLAs, gaps in execution or response)

*Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams

*Additional project and process improvements as needed.

Requirements

  • 2+years of experience in a technology related field

  • Configuration Mgmt Analyst - 2 years

  • Project Management - 2 years

  • PMP Certification - 2 years

  • Microsoft Word - 2 years

  • Microsoft PowerPoint - 2 years

  • Project Administration - 2 years

  • Microsoft Project - 2 years

  • Microsoft Excel - 2 years

  • Microsoft Visio - 2 years

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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