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Robert Half Product Execution Manager: III (Senior) in COLUMBUS, Ohio

Description Leads the more complex online/digital products projects to completion, working with Business Analysts to break down work into agile methodology, works with product managers to ensure all expectations are met. Monitors product to provide transparency to Business and IT leadership on project status and any issues. Mentors junior level colleagues as necessary.

The Sr. Execution Manager is a member of the journey core team responsible creating and owning the product backlog. Sr. Execution Managers will work closely with the journey owners to ensure feature/solution design outcomes align with the overall journey re-design objectives and business outcomes for Commercial bank customers. Mentors and leads junior level colleagues as necessary.

Detailed Description

Owns their part of the journey feature team

Acts as a proxy for the customer and creates user stories

Defines overall direction of solutions; works to identify and prioritize features to meet needs of the customer

Manages and prioritizes the backlog

Ensures end-end delivery of features

Escalates issues to journey owners for resolution

Ensures use of best practices in the development delivery of digital solutions

Brings to market complex, customer-driven digital products, and services

Prioritizes customer needs and manages product feature sets to deliver digital products that exceed customer expectations

Represents the customer and business goals while working with technology partners to deliver products

Manages the product lifecycle from requirements-gathering through production and release

Develops business scope and requirements

Works with the internal digital design team to create user experience scenarios for products

Works with systems vendor, technology, retail, marketing, and customer service partners to ensure successful delivery of digital services

Maintains information on service performance and application metrics, for analysis and reporting to management

Provides transparency to business and technology leadership on project status and product development issues

Manages risk associated with delivering applications and specific application features

Assists with customer research and issue resolution

Other product management tasks that may be required from time-to-time

Basic Qualifications:

Bachelor's Degree

5+ years of Online/Mobile Product Management or Digital project delivery experience in Consumer or Business and Commercial Banking (new customer acquisition and on-boarding experience preferred)

Preferred Qualifications:

Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service.

Experience in leading teams (5-10 member), user testing and data analysis to improve customer experiences

Experience in creating re-designed Consumer or Business and Commercial Banking customer experiences

Ability to translate business needs to technology teams

Experience with desktop and mobi... Requirements Basic Office Skills

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