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Robert Half Service Desk Analyst: II (Intermediate) in COLUMBUS, Ohio

Description If you're looking for your next employment opportunity, contact Robert Half to find out more about becoming a Help Desk Analyst in an innovative and fast-paced work environment. We're looking for a creative with a talent for solving both routine and unique problems. Help support field users with a highly visible role that has a positive impact on both the department and the company. Located in Columbus, Ohio, the Help Desk Analyst opportunity is a long-term contract with possible conversion.

JOB DESCRIPTION The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems hardware or software. Responds to queries runs diagnostic programs isolates problem and determines and implements solution. The person will also troubleshoot problem areas in person by telephone or via email in a timely and accurate fashion and provide end-user assistance where required. This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include:

Detailed Description: Provide outstanding service to and build relationships with Huntington colleagues every day Work individually and as a team to meet and exceed established goals i.e. call handle time goals availability goals and quality goals Maintain up to date knowledge on Huntington products services technology and procedures Compile documentation necessary for effectively fulfilling customer needs Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful Follow up with customers to ensure issue has been resolved Drive initiatives that improve the service desk Partner with internal support groups in providing the best service to our colleagues Other duties as assigned Requirements Basic Qualifications: Min 1 year of IT support customer service and call center experience. This can be a combination of detail oriented work experience internships academic projects/ coursework. Associate's Degree

Preferred Qualifications: Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal permanent schedule Previous banking environment experience preferred Ability to demonstrate detail oriented verbal communication skills Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material Ability to professionally handle irate customers Ability to use a headset and to sit for long periods of time Experience with Microsoft Office applications and the Internet A and Network certifications HDI certifications Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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