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Robert Half IT Support Team Lead in Colwich, Kansas

Description

Position: Support Analyst Team Lead

Location: Colwich, KS (Onsite)

Salary: $65-80K DOE

* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *

Robert Half is looking for a SUPPORT ANALYST TEAM LEAD for a permanent direct hire full time position. The position is ONSITE IN COLWICH, KS. This individual will work within a small team of 5 and have proven experience supporting 100+ end users. This is a great organization in size and tenure. People join and grow their career with this organization.

In this SUPPORT ANALYST TEAM LEAD permanent position you will be supported and collaborate with the IT team and help mentor 2 other team members and work on an array of trouble shooting, support and maintenance of hardware, software, desktop and administration and integration of other software within the company. Base annual salary $65-$80K DOE.

You will have the best of both worlds. The ability to stay hands on technically along with the ability to help mentor others, but not the responsibility of full management administration of others. If you are tired of being tied up in meetings for meetings sake, or not having span of control or influence over key decisions, or having multiple levels of approval before change can be effected, then THIS IS THE OPPORTUNITY TO APPLY YOUR KNOWLEDGE AND SKILL AND REALIZE AND BE REWARDED FOR YOUR RESULTS. Great work life balance and benefits!

Requirements:

  • Strong break/fix background on hardware

  • Needs experience at larger organizations supporting fast paced enviroment

  • Will be a working supervisor – they will have 2 people under them (leadership) – even a mentor would be OK – doesn’t need to have formal management experience

  • Candidate will have overlap with hardware and app support/dev teams – you will work with both sides of IT to help disseminate information

  • 6+ years’ experience supporting desktops at an organization of 100+ employees required

  • Windows-based laptop/desktop computers and peripherals

  • Remote access, network and wireless troubleshooting, including guest support

  • Mobile devices, including Apple/IOS phones and tablets

  • Administration of user accounts and related software integrations

  • Knowledge of basic computers, networking, and remote access required

  • Microsoft Windows 10/11, Office suite and Office 365 required

  • Associate degree required

* For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *

Requirements - Microsoft Office 365 experience

  • Wide ranging experience with Apple iOS

  • Quality experience with Android iOS

  • Practical knowledge of Hardware Devices

  • Proficiency in Microsoft Office 365

  • Desktop Hardware experience highly desired

  • General familiarity with Hardware Components

  • Earlier work involving Android

  • Comprehensive knowledge of Break Fix

  • Microsoft Office 365 experience required

  • Proven knowledge of hardware & software installation

  • Well-founded grasp of Hardware and Software

  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

  • 5+ years of desktop support or other related experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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