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Job Information

Robert Half International Customer Service in Concord, California

Description

Concord client is looking for compassionate Customer Service Representatives to work remotely.

Concord Call Center is looking to add to their team! This online temporary to full-time Customer Service position will be handling calls in a queue pertaining to billing, tech support, sales, and general customer service. For tech support calls, you must display patience and understanding. Most customers are not tech savvy and will need step by step instructions on how to solve any technical issues they might be having. The customers are typically elderly and hard of hearing, so patience is a MUST. The ideal candidate is organized, has accurate and fast data entry, are not afraid to problem solve or think on their feet, and can learn how to adapt to each customers communication style. Multi-tasking required. Some admin work is required - data entry, e-mail, letter production. Must be comfortable on a computer with 30+ Words Per Minute typing speed and have Microsoft office experience. Successful employees here are Caring, Compassionate, independent, self-motivated, and do not need to be micro managed. Problem solvers and outside the box thinkers are welcome here. This position is temporary to full-time with great career growth possibilities! You must have open availability for this position. The call center is open from 6:00 am-6:30 pm Monday-Friday and 8:00am-4:30pm on the weekends. Must have open availability to work any 5 days including weekends. Pay range: 16.00-18.00 depending on experience.

Must type at least 30 WPM.

If you are interested in this Customer Service Representative role, apply today.

Requirements

  • Supportive, positive attitude with a detail oriented demeanor applied to all tasks

    • Excellent customer service and office administrative skills

    • Basic knowledge in computer software programs and office equipment

    • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

    • Practical knowledge of email

    • Earlier work involving Microsoft Word

    • General familiarity with Microsoft Excel

    • Well-founded grasp of navigating basic office equipment and protocols

    • Quality experience with composing various kinds of correspondence

    • Comfort and confidence when interacting with internal and external partners and clients/customers

    • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

    • Excellent written, verbal and social communication skills highly desired

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $16.00 - $17.00 / Hourly

Location: Concord, CA

Date Posted: February 25, 2021

Employment Type: Temp to Hire

Job Reference: 00470-0011698644

Staffing Area: Office u0026 Administrative

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