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Robert Half International Customer Service Representative in Concord, New Hampshire

Description Openings for Customer Service Representatives!

Are you an articulate, highly-skilled Customer Representative looking to expand their career in the growing Utilities/Infrastructure industry? Then you may be the candidate who OfficeTeam is looking for. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a long-term temporary-to-full-time engagement, and can work in Concord, New Hampshire, this could be the Customer Service Representative position for you!

Your responsibilities in this role

  • Manage incoming telephone calls

  • Retrieve and oversee the sending of written business communications

  • Contribute accurate, friendly customer service in a timely fashion

  • Be a part of business development by by actively cross-selling and referring customers Requirements - success driven attitude and an engaging businesslike approach

  • Comprehensive knowledge of call centers

  • Customer service experience

  • Deep understanding of import customer service

  • Excellent written/verbal communication and organizational skills

  • Strong customer service and office administrative skills

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Ability to interact effectively with internal and external partners and clients/customers

  • Excellent problem solving skills in Microsoft Office applications

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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