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Robert Half Account Manager in Congers, New York

Description We are offering an exciting opportunity with a wholesale distributor partner in Rockland, New York, United States. The role is for an Account Manager. The Account Manager will be expected to work extensively in a team-oriented environment, directly interacting with customers via phone and email. This role is focused on resolving order issues, and the ideal candidate would have a strong customer service orientation and excellent troubleshooting skills.

Responsibilities • Act as the primary point of contact for customers, addressing inquiries via phone and email • Work collaboratively with a team comprising of Customer Service Lead, other Customer Service Support, Account Managers, and Salesmen • Troubleshoot and resolve order issues to ensure customer satisfaction • Maintain and update customer records accurately and in a timely manner • Utilize Microsoft Excel for data management and reporting • Ensure all customer interactions adhere to company guidelines and procedures • Monitor customer accounts regularly and take appropriate action when necessary • Assist in the development and implementation of customer service policies and procedures • Collaborate with sales team to maximize customer satisfaction and drive sales growth • Participate in team meetings and contribute to the development of team strategies Requirements • Bachelor's degree in Business Administration, Marketing, or related field • Proven work experience as an Account Manager, Sales Representative, or similar role • Solid understanding of CRM software and Microsoft Office, with proficiency in Microsoft Excel • Understanding of sales performance metrics • Excellent negotiation, problem-solving, and decision-making skills • Exceptional verbal and written communication skills • Ability to build rapport with clients and maintain strong relationships • Strong organizational skills with the ability to manage multiple accounts • Ability to work well in a team setting • Demonstrated ability to meet or exceed sales targets.

If interested, please contact Christopher Dzielak on LinkedIn right away!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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