Robert Half Help Desk Analyst I in COOPERSBURG, Pennsylvania
Description You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. This Help Desk Analyst role is located in the Coopersburg, Pennsylvania area and is a long-term temporary-to-full-time opportunity.
How you will make an impact
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues Requirements - Firm grasp of basic networking concepts
Basic Troubleshooting experience
Experience in user administration and bug fixing in a client server environment
Critical thinking, problem solving, ability to work independently
Experience installing and configuring operating systems, networked and local printers, and business applications
IT support ticketing system experience highly valued
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.