Job Information
Robert Half Desktop Support Analyst in Coppell, Texas
Description
We are seeking a Desktop Support Analyst to join our team located in Coppell, Texas. The role involves providing technical support and troubleshooting services to end-users in the IT Software industry. This position offers a contract to permanent employment opportunity, where the successful candidate will be part of an on-site team, ensuring prompt and effective resolution of technical problems.
POSITION: DESKTOP SUPPORT ANALYST
LOCATION: COPPELL, TX
SALARY: 60K-65K
Responsibilities:
• Deliver on-site technical support for desktop computers, laptops, printers, and other peripherals
• Manage and maintain operating systems, software applications, and hardware components
• Troubleshoot and resolve hardware, software, and network issues promptly
• Support the setup and deployment of new equipment and technology
• Regularly update and maintain IT systems to ensure optimal performance
• Document and track all support requests and resolutions using a ticketing system
Requirements
Technical proficiency in Microsoft environment including:
Compute (e.g., Laptops)
Peripherals (e.g., Printers and Scanners)
Unified Communications (e.g., Microsoft Exchange and Teams)
Identity and Access (e.g., Microsoft Active Directory and Group Policy)
Data Protection (e.g., Email Security and Endpoint Protection)
Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
Asset Management (e.g., Inventory Management and Purchasing)
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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