Job Information
Robert Half Desktop Support Analyst in Coppell, Texas
Description We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Coppell, Texas. This role is in the IT industry, and you will be responsible for managing and supporting a variety of devices, including phones, laptops, and tablets. Additionally, you will be required to stay current on new technology trends and train other staff members.
Responsibilities:
• Troubleshoot and provide support for Apple mobile devices such as iPads, iPhones, and Android devices.
• Handle the imaging of Dell laptops and Computers for distribution across various domains.
• Manage warranty services and support claims with vendors.
• Operate various software and hardware vendor portals.
• Set up and provide support for printers.
• Understand and manage networks.
• Maintain an inventory of devices and parts.
• Work within a ticketing system to provide business support.
• Procure new hardware and replacement devices.
• Ensure the company's Cybersecurity posture is maintained by keeping system patching up to date.
• Use the ticketing and Purchasing system to enter, track, and close all client transactions accurately and consistently.
• Preserve the privacy of all client data.
• Provide end-user support on iOS, Android, and Windows platforms.
• Research solutions for uncommon issues and work independently.
• Document systems, processes, and procedures.
• Communicate and demonstrate techniques while cross-training other employees on various applications and hardware.
• Maintain a clean work environment. Requirements • Proficiency in Computer Imaging
• Strong working knowledge of Apple Devices
• Expertise in Windows Desktop
• Ability to troubleshoot and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to provide technical assistance and support to users
• Experience in setting up and managing user accounts
• Ability to maintain and update documentation of processes and troubleshooting guides
• Strong problem-solving abilities
• Ability to work well in a team environment
• Basic understanding of network protocols and infrastructure
• Familiarity with system and software updates and patches
• Ability to maintain confidentiality and adhere to data privacy regulations
• Willingness to continuously learn and stay updated with the latest industry trends and advancements. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .