Robert Half Corporation Jobs

Description We are offering a short term contract employment opportunity for a skilled Desktop Support Analyst in Costa Mesa, California. The role involves a strong focus on inventory and asset management, user support, and software application support within the telecom industry. The successful candidate will be expected to handle a high volume of tickets and provide solutions to a range of user issues.

Responsibilities:

• Manage inventory of purchased hardware from vendors ensuring they are accurately recorded in the asset management system.

• Deploy imaged hardware such as laptops and desktops to users, while offering support for iPads/iPhones as required.

• Provide deskside support to users and handle walk-up inquiries.

• Support users with issues relating to logging in, software access, and application access.

• Oversee license management to ensure adequate licensing for various applications.

• Contribute to the roll-out of new software platforms, such as Lumos Access Management.

• Troubleshoot basic hardware and software issues, provide end-user support, and administer systems as required.

• Transition from using Jira to ServiceNow for ticketing system.

• Leverage skills in Desktop Support, Microsoft SCCM, and JAMF Casper Suite to effectively support user base.

• Handle a high volume of tickets daily, ensuring prompt and efficient resolution. Requirements • Must have a minimum of 3 years experience in a Desktop Support Analyst role or similar IT support positions.

• Proficient in Desktop Support, including troubleshooting, system upgrades, and general maintenance.

• Demonstrated experience with Microsoft SCCM for system deployment and patch management.

• Familiarity with JAMF Casper Suite for Apple device management is a must.

• Strong problem-solving skills and the ability to work independently as well as part of a team.

• Excellent communication skills, both written and verbal, to effectively communicate technical issues to non-technical users.

• Proven ability to manage multiple tasks and prioritize effectively.

• Must have a strong commitment to customer service and satisfaction.

• Experience in creating and maintaining technical documentation and system procedures.

• A relevant IT certification is preferred but not mandatory.

• Willingness to stay updated on current technologies and trends in desktop support. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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