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Robert Half Help Desk Analyst in Cranston, Rhode Island

Description Robert Half might have the Help Desk Analyst job for you, if you want to work in an innovative and fast-paced environment. You're the perfect candidate for this job if you are a creative with a talent for solving both routine and unique problems. To succeed at this position, you will need to support local and field users, in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Cranston, Rhode Island area and is a permanent opportunity.

What you get to do every day

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Provide service on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Experience installing and configuring operating systems, networked and local printers, and business applications

  • Critical thinking, problem solving, ability to work independently

  • Firm grasp of basic networking concepts

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Prior experience with IT support ticketing systems

  • Tier 3 Support experience desired

  • Firewall experience Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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