Robert Half Help Desk Technician II in Cypress, California
Responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology.
Deliver high level support and participates in the development of strategies to continually improve customer service and processes throughout the organization.
Must be a skilled communicator with the ability to gather customer information, break down highly complex problems, and identify solutions to quickly resolve reported issues.
Expected to ensure all reported problems are recorded into the IT Service Management System (ServiceNow) and ensure compliance Service Level Agreements (SLAs) based on the severity of reported issues.
Please reach out to me by email aarbor01@roberthalf.(com) or my office # 562-364-7313
Bachelor’s Degree or equivalent work experience in a related field required.
ITIL Certification and CompTIA A+ preferred
Help Desk Certifications, CompTIA Network, and/or certifications in related field preferred
Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
5+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners required
3+ years’ experience supporting ERP applications preferred
5+ years’ experience with Bomgar or other remote control tools preferred
Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
5+ years’ experience supporting the following applications and technologies preferred:
Trend Micro Antivirus
TCPIP, DNS, DHCP, WINS
VPN client configuration
Microsoft Exchange/Outlook: Creating rules
Microsoft Excel : understanding Macros and formulas
Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
Help Desk Incident Management Software
SQL or Microsoft Access database
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.