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Robert Half International Application Support Analyst in Dallas, Texas

Description Position Summary: Manages, maintains, documents, implements, and supports assigned software applications.

Essential Duties and Responsibilities: Specific duties of this position include, but are not limited to:

 Provide 1st, 2nd and 3rd tier support for firm approved applications.

 Advanced Microsoft Office Skillset – Certifications in Word and Outlook preferred. Office 2016

preferred.

 Manage the entire life cycle of application deployments. Installation, testing, deployment,

support, and upgrades.

 Maintain an in-depth understanding of the needs and issues of customers, departments and

practice groups.

 Maintain an in-depth knowledge of assigned application sets.

 Create and maintain application documentation and inventory.

 Monitor support issues related to the assigned applications.

 Coordinate upgrades and patches using proper project management techniques and keeping the

IT Department and user community informed.

 Troubleshoot application problems, acting as liaison between the Firm and any application

vendors that may be engaged to resolve issues.

Knowledge, skills and abilities required:

 Thorough knowledge of complex automated information systems management as normally

acquired through a Bachelor’s degree in MIS, computer science or business administration or,

the equivalent experience.

 Ability to travel via private or public conveyance as may be required for support role.

 Interpersonal skills necessary to communicate and follow instructions effectively from a diverse

group of clients, attorneys and staff to provide information with courtesy and tact.

 Interpersonal skills necessary to communicate in person, by e-mail and telephone to provide

information with courtesy and tact.

 Due to the time-sensitive nature of the work and the limited availability of replacement

personnel, regular full-time attendance, including being available to work unscheduled overtime

hours, is an essential function of the position.

 Other duties as assigned by the employer.

 Physical requirements are:

o Sighted

o Good hearing and clear speaking voice

o Dexterity with hands and fingers

o Must be able to lift light weights such Requirements Microsoft Office, Microsoft Outlook

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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