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Robert Half Application Support Analyst in Dallas, Texas

Description Position Summary: Manages, maintains, documents, implements, and supports assigned software applications.

Essential Duties and Responsibilities: Specific duties of this position include, but are not limited to:

 Provide 1st, 2nd and 3rd tier support for firm approved applications.

 Advanced Microsoft Office Skillset – Certifications in Word and Outlook preferred. Office 2016


 Manage the entire life cycle of application deployments. Installation, testing, deployment,

support, and upgrades.

 Maintain an in-depth understanding of the needs and issues of customers, departments and

practice groups.

 Maintain an in-depth knowledge of assigned application sets.

 Create and maintain application documentation and inventory.

 Monitor support issues related to the assigned applications.

 Coordinate upgrades and patches using proper project management techniques and keeping the

IT Department and user community informed.

 Troubleshoot application problems, acting as liaison between the Firm and any application

vendors that may be engaged to resolve issues.

Knowledge, skills and abilities required:

 Thorough knowledge of complex automated information systems management as normally

acquired through a Bachelor’s degree in MIS, computer science or business administration or,

the equivalent experience.

 Ability to travel via private or public conveyance as may be required for support role.

 Interpersonal skills necessary to communicate and follow instructions effectively from a diverse

group of clients, attorneys and staff to provide information with courtesy and tact.

 Interpersonal skills necessary to communicate in person, by e-mail and telephone to provide

information with courtesy and tact.

 Due to the time-sensitive nature of the work and the limited availability of replacement

personnel, regular full-time attendance, including being available to work unscheduled overtime

hours, is an essential function of the position.

 Other duties as assigned by the employer.

 Physical requirements are:

o Sighted

o Good hearing and clear speaking voice

o Dexterity with hands and fingers

o Must be able to lift light weights such Requirements Microsoft Office, Microsoft Outlook

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