Robert Half International Application Support Specialist in Dallas, Texas
Please email resume to email@example.com for consideration.
Robert Half Technology's client is looking for an Applications Support Specialist looking for an individual with the ability to communicate complex technical information to non-technical users in an understandable and concise format to support the work of a company in the Legal field. This is a full-time opportunity based in downtown Dallas, TX.
Summary: First point of contact for customer technology requests via telephone or email. Respond to customer requests and solve technology issues, while taking detailed notes in our incident management system of steps for resolution, and manage the flow of other requests.
Provide 1st and 2nd level support for firm approved applications and technology equipment.
Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure.
Produce documented details of all service calls in the ticketing system.
Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades.
Maintain an in-depth understanding of the needs and issues of customers, departments and practice groups.
Maintain an in-depth knowledge of assigned application sets. With a focus on specific applications assigned to become the Subject Matter Expert for both the end user and from the troubleshooting side.
Monitor support issues related to the assigned applications.
Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues.
Advanced MS Office Skillset – Certifications in Word and Outlook preferred. Office 2016 preferred.
Strong technical aptitude and troubleshooting skills
Excellent communication, verbal and written
1-2yrs of law firm technical support experience preferred, but not required.
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $50,000.00 - $55,000.00 / Yearly
Location: Dallas, TX
Date Posted: January 11, 2021
Employment Type: Full-time
Job Reference: 04951-0011663039
Staffing Area: Technology u0026 IT