Job Information
Robert Half Customer Service Manager in Dallas, Texas
Description
We are offering a direct hire/permanent employment opportunity for a Customer Service Manager in Dallas, Texas. As a Customer Service Manager, you will be the central point of contact for clients, manage ongoing projects, troubleshoot issues, and ensure a seamless service experience.
Responsibilities:
• Establish and nurture long-lasting relationships with clients as their primary contact.
• Regularly engage with clients to guarantee satisfaction and address any concerns or project needs.
• Customize services to meet the specific needs of each client.
• Guide clients on best practices and compliance in scrap metal management.
• Manage the logistics of scrap metal pickups, drop-offs, and processing.
• Supervise project timelines to ensure efficient management of scrap metal in line with client expectations.
• Collaborate with internal teams to schedule and manage resources necessary for project execution.
• Oversee client billing and ensure invoices for services are issued promptly.
• Maintain detailed records of all client interactions, project details, and contracts.
• Monitor the status of client accounts and address any outstanding issues or payments.
Requirements • Proficiency in ADP - Financial Services
• Experience with Avaya CMS
• Strong knowledge of CRM and ERP - Enterprise Resource Planning
• Familiarity with ERP Solutions
• Ability to use About Time software
• Comfortable answering inbound calls
• Experience in auditing
• Ability to handle billing functions
• Experience in managing cash activity
• Excellent client communication skills
• Proven experience in account management
• Proficiency in CRM - Customer Relationship Manager
• Previous experience in a call center customer service role
• Ability to manage customer accounts
• Strong customer communication skills
• Dedicated focus on enhancing customer experience
• Proven track record in customer service. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .