Robert Half International Desktop Support in Dallas, Texas
Monitor and respond to events and alerts effecting mission critical computing environment and network using multi types of monitoring tools including HP OpenView, SCOM and SolarWind.
Resolve issues at first point of contact using multi-platform skills including UNIX, Linux, and Windows Operating System. Must know Jr. level UNIX command line and VI editor
Able to follow documented Policy and procedures accurately and in timely manner (motivated, take initiative, and being proactive)
Able to provide Event Management (SEV1) support during crisis, set priorities, divide/share the load, multitasking
Support backup jobs, load unload tape drives, restore files, monitor, track and restart backup jobs using tools like netbackup
Support account management including Create, Terminate and Permission type of requests using multi-platform systems
Participate in hardware installation and configuration projects as required, including working in high availability Data Center environment and inside clean room (Fab) environment.
Track problems, changes, and service requests until resolution, utilizing online problem management systems like Remedy, Service-now
Good customer support experience, communication skills both written and verbal, and good interpersonal skills and teamwork experience.
Monitoring tools like HPOpenView, SCOM, SolarWind
ITSM ticketing system, Remedy, ServiceNow, Samanage
Responding to alerts and phone calls, resolution at first point of contact, escalations per procedures
Account Management, Windows AD and Unix experience, account creation and termination
Event Management (SEV1) experience during crisis situation
Hands on experience with computer hardware, Datacenter, Thinclient, Servers, Storage
Good customer support experience, communication, interpersonal and teamwork experience
Backup and Restores tasks, load/unload tapes, monitor and manage jobs using Backup tools
Jr level Unix and Linux command line, Vi editor
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When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $20.00 - $23.00 / Hourly
Location: Dallas, TX
Date Posted: February 23, 2021
Employment Type: Temporary
Job Reference: 04951-9502863146
Staffing Area: Technology u0026 IT