Robert Half Help Desk Analyst in Dallas, Texas
Description If you want to work in an innovative and fast-paced environment, you might be the Help Desk Analyst Robert Half is looking for. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is located in the Dallas, Texas area and is a long-term contract / contract / temporary opportunity.
How you will make an impact
Independently investigate and implement solutions to technical issues
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems Requirements - IT support ticketing system experience desired
Background in installing and configuring operating systems, networked and local printers, and business applications
Basic networking concepts
Computer Hardware experience
Active Directory experience
Desktop Hardware experience highly desired
Well-founded grasp of customer service
Strong familiarity with Microsoft Office 365
Command of Microsoft Office
Proven knowledge of Superior Customer Service
Working knowledge of user administration and bug fixing in a client server environment Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.