Robert Half Logistics Coordinator in DALLAS, Texas
Process orders. Answer inbound sale calls. Quote pricing, stock and lead times. Set up new accounts and/or update client information. Track shipments. Process payments. Assist Showrooms and Outside Sales Representatives with inquiries and customer service requests. Provide feedback on the general functioning of the department as required and make suggestions for improvement. Verify tax resale certifications. Proactively recognize cross selling opportunities for discontinued of out-of-stock items. Act as a primary point of contact for back orders, returned and/or damaged goods, facilitating customer complaints and resolving problems.
The Customer Success Specialist is responsible for providing proactive, solution driven service to their customers, vendors, sales teams and suppliers. This is a highly tactical position that oversees all aspects of the customer’s experience including, but not limited to, rolling up sleeves to address concerns and inquiries, providing quotes, processing orders, creating invoices and ultimately cultivating the customer relationship. This position requires you to be an integral part of the team, which is dedicated to constantly working together to improve the customer experience.
Essential Duties and Responsibilities:
o Professionally and pleasantly addresses customer inquiries and concerns
o Timely responds to customers and sales representatives calls and emails related to orders, stock availability, payments, client issues, sample requests, etc.
o Works with customers, sales representatives and vendors on the pricing of goods for special/large orders
Requirements Coordinate Logistics, Global Logistics, Logistics, Logistics & Distribution
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.