Robert Half Logistics Coordinator in DALLAS, Texas
A client of ours in the interior design/quality textiles industry is currently seeking to complement their amazing team by adding a Customer Service Specialist. Our client specialized in manufacturing quality textiles for home, office, hospitality and, contract designers and their clients. The company is one of the textile industry’s most widely recognized brands of interior products, with a focus on supplying superior products and excellent customer service.
Process orders. Answer inbound sale calls. Quote pricing, stock and lead times. Set up new accounts and/or update client information. Track shipments. Process payments. Assist Showrooms and Outside Sales Representatives with inquiries and customer service requests. Provide feedback on the general functioning of the department as required and make suggestions for improvement. Verify tax resale certifications. Proactively recognize cross selling opportunities for discontinued of out-of-stock items. Act as a primary point of contact for back orders, returned and/or damaged goods, facilitating customer complaints and resolving problems.
The Customer Success Specialist is responsible for providing proactive, solution driven service to customers, vendors, sales teams and suppliers. This is a highly tactical position that oversees all aspects of the customer’s experience including, but not limited to, rolling up sleeves to address concerns and inquiries, providing quotes, processing orders, creating invoices and ultimately cultivating the customer relationship. This position requires you to be an integral part of the Joseph Noble team, which is dedicated to constantly working together to improve the customer experience.
Essential Duties and Responsibilities:
o Professionally and pleasantly addresses customer inquiries and concerns
o Timely responds to customers and sales representatives calls and emails related to orders, stock availability, payments, client issues, sample requests, etc.
o Works with customers, sales representatives and vendors on the pricing of goods for special/large orders
o Follows-up with customers and sales representatives to close open estimates/quotes in our system – to close the sale
o Responds to request for information, proposals and, other agreements
o Ensures product availability prior to order processing
o Uses QuickBooks to process client orders
o Reviews orders for completeness
o Drafts invoices, contracts, and other shipment documents
o Monitor’s delivery dates
o Track’s product inventory and alerts relevant departments when materials are low
o Provides stock checks and product specification information as requested
o Receives and process checks and credit card payments for orders
o Manages any changes to orders
o Assists in the maintenance of CRM with data entry and data spreadsheets
o Assists Sampling Department by allocating stock in QuickBooks for goods in the warehouse
Bachelors’ degree in a business-related study is preferred, but not required
2-6 years of customer support experience and/or managing vendor relationships
Experience in the wholesale textile industry is highly preferred, but not required
Experience processing orders in QuickBooks is required
Excellent phone and written communication skills
Superior project management, time management, multi-tasking and organization skills
Ability to build collaborative relationships
Innate customer orientation
Computer skills including Microsoft Office Word, Excel and Outlook
Client Relationship Management (CRM) system experience is strongly preferred
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.