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Robert Half International Service Desk Support Analyst in Dallas, Texas


Position Overview

Our Service Desk Support Analyst is responsible for analyzing and resolving computer related hardware/software issues and office applications to support the continuous operations of the company. Primary tasks include installation of hardware, software, or peripheral equipment; maintenance and repair of computers or related equipment; escalation of end user issues and concerns to achieve timely resolution; and actively assist with the rollout of new hardware/software as needed.

The ideal candidate is multi-functional, highly organized, detail-oriented, project focused, resourceful, a creative thinker and a self-motivated team player. Additional skillsets include proactive problem solving, excellent communication skills, able to meet aggressive project deadlines, and has a working knowledge of supported business systems.


What you bring to the role

At a minimum, requires Associate's degree (A.A) or equivalent from two-year college or technical school in IT Related field, and seven years service desk experience supporting a distributed workstation environment. (Four year Bachelor’s degree preferred) Possess A+ or Net+ Certification. (MCSE or having passed some of the exams is a plus) Extensive hands-on experience working in Microsoft Windows, Microsoft Office, Lotus Notes, AS400 and other business applications Strong hands-on skills to troubleshoot/maintain computer hardware, printers, scanners, mobile devices, and peripheral devices including VOIP phones Exceptional communication skills and ability to present information and respond to questions from senior IT Management or internal users

About Robert Half Technology

Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to full-time experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. It's a simple but powerful truth. Innovation starts with people, and people start with us.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: $75,000.00 - $85,000.00 / Yearly

Location: Dallas, TX

Date Posted: February 23, 2021

Employment Type: Full-time

Job Reference: 04010-9502861771

Staffing Area: Technology u0026 IT