Robert Half International Systems Engineer in Dallas, Texas

Position Description: The System Engineer ? Generalist acts as part of the global IT capability in providing exceptional levels of availability, responsiveness and performance. The role will demand a mix of Project, Support and Pre-Sales work across a broad range of Enterprise and Carrier technologies. This Position is a Remote opportunity with occasional visits to the Downtown Dallas office and domestic and international travel. ROLE AND RESPONSIBILITIES: Support - Understanding of the architectural framework and design patters for each of their technology systems and using these to diagnose and address operational issues as escalated and or assigned to you. - Participate in incident Management and Service Management calls, by providing technical and domain specific expertise to address any issues as a matter of priority. - Participate in client onboarding and or upgrading of technology services. - Work with and support the technology service delivery managers in scoping, documenting and implementing customer solutions. - Establish and maintain strong rapport and trust with clients to ensure needs and issues are addressed in a prompt and detail oriented manner. - Participate in the development, maintenance and testing of Business Continuity Plans. - Where required, provide on the ground support for their technology systems deployed in each of the North American Data Centres. This may include the installation / commissioning of new equipment, upgrades and decommissioning. Pre-Sales - Supporting our Dallas Texas sales office, you will participate in representing their technology capabilities to clients. This will be in the form of technical discussions, workshops and presentations. - By participating in face to face or remote meetings, establish and document the customers requirements and in line with services, develop solutions that will meet the needs of all parties. Focusing upon availability and cost effectiveness guide customers upon their options. - Ensure strict adherence to Information Security standards implemented by the client in order for all clients to operate in compliance with applicable laws and standards. Project The client has an approach of continuous improvement in the services we provide. This role will participate in the introduction of new systems and capabilities along with the upgrading of existing. Depending upon your individual skills you will participate in the design, deployment and upgrading of a broad range of technologies. - For some projects you will be assigned a lead role and champion the implementation and adoption of the technology. KEY PERFORMANCE INDICATORS: - Service / System Network Availability - Information Security (Protection of company and customer information assets) - Accuracy and completeness of changes - Responsiveness to the client and company personnel - Responsiveness and quality of all communication, reports and material generated To be considered for this opportunity or have any questions addressed please email your resume to

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Req ID: 04030-9501594844

Functional Role: Account Executive/Staffing Manager

Country: USA

State: TX

City: Dallas

Postal Code: 75201

Compensation: $115,000.00 to $140,000.00 per year

Requirements: Exceptional communication skills will be imperative to ensure we maintain a global alignment to technical standards and processes. Your commitment to this is essential to be successful in this role. SKILLS, ABILITIES REQUIREMENTS: - A high level of written and verbal communications to clients, other IT Personnel and management. - A high level of interpersonal skills. - Strong analytical and problem-solving skills. - Highly motivated, passionate and make it happen approach. - More than two of the following skills - Carrier core network experience (MPLS), BGP Routing, - VMWare / Virtualisation Private Cloud - Network Security, Firewalls, UTM, Load balancing - Unix / Linux (Ubuntu RedHat) - Contact Centre Telephony platforms (Genesys, Freeswitch, Asterisk) - Database Administration, MySQL, Postgres, MSSQL - Overseas and interstate travel to the Companies various locations and client premises is required. - Flexibility in working hours to support planned changes and unplanned incidents. QUALIFICATIONS: - Ideal qualifications include:- NOT Required - VMWare, VCP - Cisco, CCNP / CCNA - Microsoft, MCSE - RedHat, RHCE - Genesys, Foundations - Demonstrable skill and understanding of the technologies their underlying principals outweigh vendor certifications. EXPERIENCE: - Ideal experiences include a mix of the below: - Carrier core network engineering and administration. - Sysadmin Unix / Linux - Virtualisation Private Cloud - Contact Centre Telephony platforms (Genesys, Freeswitch, Asterisk) Travel: International and Domestic Travel