Robert Half International Technology Support Manager in Dallas, Texas
Manager of Technology Support
The Manager of Technology Support provide business technology support services by leading a team of Technology Support Specialists and by becoming the SME for the Company?s proprietary systems. The position utilizes technical knowledge, problem solving and communication to assist
franchise offices and local contacts. The position collaborates with team members, management, and other departments to shape the tools, processes, and procedures that will deliver quality products, experiences, and exceptional customer service.
ESSENTIAL DUTIES, RESPONSIBILITIES OUTCOMES
Manage and lead a team of Technology Support Specialists.
Manage, understand, and support the Company?s proprietary and 3rd party systems.
Respond to inquiries in a timely manner, according to procedure and protocol.
Ensure that problems are properly handled to include redirecting and escalating issues timely and properly.
Work with vendor support contacts to ensure that ensure that technical issues have been resolved.
Troubleshoot hardware and software issues.
Research, evaluate, and make recommendations on new technologies to further advance the customer experience.
Test software/hardware to evaluate ease of use and whether product will aid user in performing work.
Measure and track the team KPIs.
Experience with ITIL Methodologies.
Must have demonstrated project management skills, with the ability to manage multiple priorities.
Undertake additional projects or activities as assigned by management.
Bachelor?s Degree preferred
3+ years of relevant experience
2+ years managing and leading a team.
UPS' proprietary system is a plus
Leading/Managing a team, preferably a team of Technical Support Specialists
Send Resumes to email@example.com
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: Dallas, TX
Date Posted: Wed, 12 Jun 2019
Employment Type: Full-time
Job Reference: 04030-0011029435
Staffing Area: Technology