Robert Half Corporation Jobs

Job Information

Robert Half International Technology Support Manager in Dallas, Texas

Description

Manager of Technology Support

PURPOSE

The Manager of Technology Support provide business technology support services by leading a team of Technology Support Specialists and by becoming the SME for the Company?s proprietary systems. The position utilizes technical knowledge, problem solving and communication to assist

franchise offices and local contacts. The position collaborates with team members, management, and other departments to shape the tools, processes, and procedures that will deliver quality products, experiences, and exceptional customer service.

ESSENTIAL DUTIES, RESPONSIBILITIES OUTCOMES

Manage and lead a team of Technology Support Specialists.

Manage, understand, and support the Company?s proprietary and 3rd party systems.

Respond to inquiries in a timely manner, according to procedure and protocol.

Ensure that problems are properly handled to include redirecting and escalating issues timely and properly.

Work with vendor support contacts to ensure that ensure that technical issues have been resolved.

Troubleshoot hardware and software issues.

Research, evaluate, and make recommendations on new technologies to further advance the customer experience.

Test software/hardware to evaluate ease of use and whether product will aid user in performing work.

Measure and track the team KPIs.

Experience with ITIL Methodologies.

Must have demonstrated project management skills, with the ability to manage multiple priorities.

Undertake additional projects or activities as assigned by management.

Requirements

EDUCATION

Bachelor?s Degree preferred

ITIL Certification

EXPERIENCE

3+ years of relevant experience

2+ years managing and leading a team.

KNOWLEDGE OF

MS Office:

Excel

Word

Outlook

Salesforce

Jira Software

UPS' proprietary system is a plus

Leading/Managing a team, preferably a team of Technical Support Specialists

Send Resumes to alex.brice@rht.com

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: N/A

Location: Dallas, TX

Date Posted: Wed, 12 Jun 2019

Employment Type: Full-time

Job Reference: 04030-0011029435

Staffing Area: Technology

Our areas of specialization

accoutemps icon
Accountemps

Temporary Accounting & Finance

accounting-finance icon
Robert Half Finance & Accounting

Full-Time Accounting & Finance

management resources icon
Robert Half Management Resources

Interim Project-Based Financial

officeteam icon
OfficeTeam

Office & Administrative

technology icon
Robert Half Technology

Technology & IT

accounting-finance icon
The Creative Group

Creative & Marketing

Veterans

Veterans Search

DirectEmployers