Job Information
Robert Half Customer Account Liason 2nd shift in Dalton, Georgia
Description We are offering a contract to permanent employment opportunity in the machinery manufacturing industry, located in Dalton, Georgia. The role is for a Customer Account Liaison in the 2nd shift. In this role, you will liaise with various departments to ensure the smooth operation of the order cycle, maintain strict compliance with company standards, and handle a variety of customer service tasks.
Responsibilities:
• Review Purchase Orders (PO) for accuracy and perform order entry tasks.
• Ensure proactive communication for order status updates and tracking.
• Work closely with other departments, including customer service, credit, logistics, supply chain, operations, and sales to ensure timely and complete order shipment.
• Authorize expenditures under management's supervision as necessary to ensure delivery and high levels of customer satisfaction.
• Handle complex situations that could potentially impact the company's image, sales, and costs.
• Initiate the document dispute resolution process as needed to maintain customer satisfaction.
• Utilize various computer applications and communication channels to perform functions efficiently.
• Verify customer orders against tool capacity by confirming and entering 16-week forecasts.
• Process manual orders and act as the primary communication line for our customers. Requirements
• Minimum of 2 years' experience in a customer service role within a manufacturing industry
• Proficient in handling both inbound and outbound calls, demonstrating excellent communication skills
• Experience in email correspondence, with the ability to professionally and effectively communicate with clients
• Knowledge in using Microsoft Excel for data entry and analysis
• Prior experience in order entry, ensuring accuracy and efficiency
• Ability to schedule appointments, managing the calendars of customer accounts effectively
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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