Job Information
Robert Half Customer Support Specialist in Danbury, Connecticut
Description
Robert Half has partnered with a leading healthcare provider located in Danbury, CT. We are dedicated to delivering exceptional customer service and satisfaction while maintaining a positive work environment for our team members. Currently, we are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist.
Job Description:
As a Customer Support Specialist, you will be responsible for providing timely and effective support to our customers, addressing their inquiries, issues, and concerns with professionalism and courtesy. You will serve as the primary point of contact for customer communication and play a vital role in ensuring a positive customer experience.
Key Responsibilities:
Serve as the first point of contact for customer inquiries via phone, email, and chat channels.
Provide accurate and timely responses to customer questions, concerns, and technical issues.
Assist customers with product information, troubleshooting, and problem resolution.
Record and maintain detailed records of customer interactions and transactions in the CRM system.
Collaborate with other departments, including Sales and Technical Support, to resolve complex customer issues.
Identify trends in customer inquiries and escalate recurring issues to management for resolution.
Follow up with customers to ensure satisfaction and resolution of issues.
Contribute to the development and improvement of customer support processes and procedures.
Stay updated on product features, updates, and industry trends to better assist customers.
Provide feedback to management on customer satisfaction, common issues, and potential improvements.
Requirements
Requirements:
Previous experience in a customer support or customer service role is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional under pressure.
Proficiency in using CRM software and other support tools.
Empathy and patience when dealing with customers.
Flexibility to work in a fast-paced environment and adapt to changing priorities.
High school diploma or equivalent; additional education or training in customer service is a plus.
Availability to work flexible hours, including evenings and weekends if needed.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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