Job Information
Robert Half System Engineer in Danbury, Connecticut
Description
We are offering an opportunity for a Systems Engineer in Danbury, Connecticut. This role is focused on providing excellent customer service, managing technical and operational tasks, and working within complex customer environments. The successful candidate will be an integral part of our team, involved in various aspects of network troubleshooting, workstation management, and IT procedure implementation.
Responsibilities:
• Provide superior customer service to our customer base
• Adhere to operational procedures and best practices
• Manage the status of open tickets/projects, ensuring efficient and accurate completion
• Act as an escalation point for other engineers
• Troubleshoot issues on a variety of information systems and network devices
• Update, manage and troubleshoot workstation device connectivity and printer issues
• Work within Active Directory to manage user accounts as part of onboarding/offboarding processes
• Implement appropriate IT procedures, configure software, and administer O365 functions across multiple platforms
• Conduct network troubleshooting, network traffic analysis and debugging
• Manage Anti-Spam Policies and conduct virus scanning using approved software
• Support solutions such as email, storage, backups, monitoring and productivity suites
• Account for time by function and by the customer with a high level of accuracy
• Partner with internal service owners and teams to evaluate technical solutions, provide recommendations, plan, and execute the services.
Requirements
• Minimum of 2 years of experience in a Systems Engineering role.
• Proficient in Cisco Technologies, Dell Technologies, and SonicWall.
• Strong knowledge of Database Management Systems.
• Proficient in Active Directory administration and user management.
• Experience with Backup Technologies and Computer Hardware.
• Familiarity with Configuration Management best practices.
• Excellent problem-solving skills and ability to debug complex systems.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Must be able to handle multiple tasks and priorities effectively.
• Certifications in relevant technologies will be considered a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .